{"id":3853,"date":"2026-02-14T14:01:48","date_gmt":"2026-02-14T19:01:48","guid":{"rendered":"https:\/\/papacuisine.com\/?page_id=3853"},"modified":"2026-03-17T11:40:39","modified_gmt":"2026-03-17T15:40:39","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/papacuisine.com\/en\/politique-de-remboursement\/","title":{"rendered":"Politique de Remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3853\" class=\"elementor elementor-3853\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf78c9 e-flex e-con-boxed e-con e-parent\" data-id=\"cbf78c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-257fc76 elementor-widget elementor-widget-heading\" data-id=\"257fc76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6541e6b e-flex e-con-boxed e-con e-parent\" data-id=\"6541e6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-176009e elementor-widget elementor-widget-text-editor\" data-id=\"176009e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez&nbsp;<b>Papa Cuisine<\/b>, nous accordons une grande importance \u00e0 la qualit\u00e9 et \u00e0 la satisfaction de nos client\u00b7e\u00b7s. Nous faisons tout notre possible pour garantir la qualit\u00e9 de nos plats. Toutefois, si vous recevez un produit d\u00e9fectueux ou non conforme \u00e0 votre commande, veuillez <strong><a href=\"https:\/\/papacuisine.com\/en\/nous-joindre\/\" target=\"_blank\" rel=\"noopener\">nous contacter<\/a><\/strong> dans un d\u00e9lai de&nbsp;<b>24 heures suivant la r\u00e9ception<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16ce7d1 e-flex e-con-boxed e-con e-parent\" data-id=\"16ce7d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-727261c elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"727261c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Pour toute r\u00e9clamation, nous demandons :<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-307bd85 e-flex e-con-boxed e-con e-parent\" data-id=\"307bd85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-011d990 e-con-full e-flex e-con e-child\" data-id=\"011d990\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f726ed2 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f726ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-pen\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M290.74 93.24l128.02 128.02-277.99 277.99-114.14 12.6C11.35 513.54-1.56 500.62.14 485.34l12.7-114.22 277.9-277.88zm207.2-19.06l-60.11-60.11c-18.75-18.75-49.16-18.75-67.91 0l-56.55 56.55 128.02 128.02 56.55-56.55c18.75-18.76 18.75-49.16 0-67.91z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne description du probl\u00e8me\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21f2916 e-con-full e-flex e-con e-child\" data-id=\"21f2916\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-909ce78 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"909ce78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-image\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M384 121.941V128H256V0h6.059a24 24 0 0 1 16.97 7.029l97.941 97.941a24.002 24.002 0 0 1 7.03 16.971zM248 160c-13.2 0-24-10.8-24-24V0H24C10.745 0 0 10.745 0 24v464c0 13.255 10.745 24 24 24h336c13.255 0 24-10.745 24-24V160H248zm-135.455 16c26.51 0 48 21.49 48 48s-21.49 48-48 48-48-21.49-48-48 21.491-48 48-48zm208 240h-256l.485-48.485L104.545 328c4.686-4.686 11.799-4.201 16.485.485L160.545 368 264.06 264.485c4.686-4.686 12.284-4.686 16.971 0L320.545 304v112z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne photo du produit concern\u00e9\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aaf1cd e-con-full e-flex e-con e-child\" data-id=\"7aaf1cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d15f103 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d15f103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-receipt\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M358.4 3.2L320 48 265.6 3.2a15.9 15.9 0 0 0-19.2 0L192 48 137.6 3.2a15.9 15.9 0 0 0-19.2 0L64 48 25.6 3.2C15-4.7 0 2.8 0 16v480c0 13.2 15 20.7 25.6 12.8L64 464l54.4 44.8a15.9 15.9 0 0 0 19.2 0L192 464l54.4 44.8a15.9 15.9 0 0 0 19.2 0L320 464l38.4 44.8c10.5 7.9 25.6.4 25.6-12.8V16c0-13.2-15-20.7-25.6-12.8zM320 360c0 4.4-3.6 8-8 8H72c-4.4 0-8-3.6-8-8v-16c0-4.4 3.6-8 8-8h240c4.4 0 8 3.6 8 8v16zm0-96c0 4.4-3.6 8-8 8H72c-4.4 0-8-3.6-8-8v-16c0-4.4 3.6-8 8-8h240c4.4 0 8 3.6 8 8v16zm0-96c0 4.4-3.6 8-8 8H72c-4.4 0-8-3.6-8-8v-16c0-4.4 3.6-8 8-8h240c4.4 0 8 3.6 8 8v16z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUne preuve d'achat\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f658766 e-flex e-con-boxed e-con e-parent\" data-id=\"f658766\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da34823 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"da34823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1111999 e-flex e-con-boxed e-con e-parent\" data-id=\"1111999\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-319e595 elementor-widget elementor-widget-text-editor\" data-id=\"319e595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><span style=\"font-style: inherit; font-weight: inherit;\">Si la r\u00e9clamation est justifi\u00e9e, nous vous proposerons\u00a0<\/span><b style=\"font-style: inherit;\">un cr\u00e9dit applicable sur une prochaine commande<\/b><span style=\"font-style: inherit; font-weight: inherit;\">. Un remboursement pourra \u00eatre accord\u00e9 dans des cas exceptionnels.<\/span><\/div><div><span style=\"font-style: inherit; font-weight: inherit;\">\u00a0<\/span><\/div><p>En raison des normes sanitaires et de la s\u00e9curit\u00e9 alimentaire, nous\u00a0<b>n\u2019acceptons aucun retour physique des plats livr\u00e9s ou r\u00e9cup\u00e9r\u00e9s<\/b>.<\/p><p>Aucune r\u00e9clamation ne pourra \u00eatre accept\u00e9e\u00a0<b>si le produit a \u00e9t\u00e9 consomm\u00e9 en totalit\u00e9<\/b>\u00a0ou si le probl\u00e8me est signal\u00e9 apr\u00e8s le d\u00e9lai de 24 heures suivant la r\u00e9ception.<\/p><p>Nous ne sommes pas responsables des erreurs dues \u00e0 une mauvaise conservation des plats apr\u00e8s leur livraison. Nous vous recommandons de respecter les instructions de conservation et de r\u00e9chauffe indiqu\u00e9es sur l\u2019emballage.<\/p><p>Pour toute demande de remboursement ou r\u00e9clamation, vous pouvez nous contacter \u00e0 <a href=\"mailto:info@papacuisine.com\" target=\"_blank\" rel=\"noopener\"><b>info@papacuisine.com<\/b><\/a>\u00a0ou au\u00a0<a href=\"tel:5145728697\" target=\"_blank\" rel=\"noopener\"><b>(514) 572-8697<\/b><\/a>.<\/p><p>Nous traiterons votre demande dans les meilleurs d\u00e9lais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a5b058 elementor-widget elementor-widget-button\" data-id=\"4a5b058\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/papacuisine.com\/en\/nous-joindre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement Chez&nbsp;Papa Cuisine, nous accordons une grande importance \u00e0 la qualit\u00e9 et \u00e0 la satisfaction de nos client\u00b7e\u00b7s. [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3853","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/papacuisine.com\/en\/wp-json\/wp\/v2\/pages\/3853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/papacuisine.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/papacuisine.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/papacuisine.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/papacuisine.com\/en\/wp-json\/wp\/v2\/comments?post=3853"}],"version-history":[{"count":43,"href":"https:\/\/papacuisine.com\/en\/wp-json\/wp\/v2\/pages\/3853\/revisions"}],"predecessor-version":[{"id":5687,"href":"https:\/\/papacuisine.com\/en\/wp-json\/wp\/v2\/pages\/3853\/revisions\/5687"}],"wp:attachment":[{"href":"https:\/\/papacuisine.com\/en\/wp-json\/wp\/v2\/media?parent=3853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}